Contact JewelPearl

JewelPearl is a small, independent, ad-supported site — there is no support desk standing by, but a real person reads everything that comes in to support@jewelpearl.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the strand length & bead count calculator, necklace length calculator, pearl weight (momme) calculator, pearl value estimator, pearl grading scorecard, or pearl size recommender— and the figures you entered); a tool you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If your question is really about a specific purchase, a valuation you’ve been quoted, or whether a particular strand is worth the price, an experienced jeweller or a qualified independent appraiser will have a more authoritative answer than this site can: JewelPearl’s tools produce general estimates, not appraisals or grading certificates, and the site isn’t affiliated with any jeweller, pearl farm, or grading lab.

Before writing in about a tool result, it’s worth double-checking the numbers you entered — a pearl diameter, a strand length, a base price, or a grade score is the most common source of a surprising answer. If it still looks off after that, that’s exactly the kind of message worth sending.